arsenal – Derrick Kwa

Taking Your Chances

Feb 9, 2010

Watching the Arsenal vs Chelsea match on Sunday really hurt, as an Arsenal fan. It sucked to see Arsenal lose.

The biggest thing about the loss, though, was the way it happened. Arsenal had most of the possession, they passed it around well. They even created a few chances and all, but in the end they could not score. They couldn’t make the most of having controlled possession.

Chelsea on the other hand, had 3 shots all match. 2 of them went in, and 1 hit the crossbar. That’s pure efficiency. And that’s why we won.

And I think that’s true of anything in life as well. It’s all well and good being elegant and all, but at the end of the day, you need to be aware of whatever opportunities come up.You’ll always have opportunities and chances to achieve what you want. But you need to take your chances, or you’ll never win.

What opportunities around you are missing?

Leadership

Dec 15, 2008

I’ve been thinking about Arsenal’s season so far. It’s been a tough season, for sure. The team hasn’t performed as well and as consistently as the fans would like.

Here’s what I think is missing from Arsenal’s current team: match winners. A player (or players) who can make something out of nothing. A player who can produce one moment of magic and win a game for his team when things are tough. A player who steps up and makes things happen.

Manchester United have many players who are capable of that – Ronaldo, Rooney, even Giggs and Scholes. Liverpool have the likes of Torres and Gerrard. Chelsea have Lampard, Drogba, perhaps Deco.

That’s what Arsenal lack. A player with that quality. The technical ability in the team is there, there just isn’t that one magic player who you can count on to make things happen when things get tough.

That’s the essence of leadership, in my opinion. And it’s important in any organization, company or team. No matter what you’re doing, you need leaders. Not managers, but leaders – who take initiative to drive the team forward.

Those leaders, the people who make things happen, can bring the group to a whole new level.

Are you leading?

Complacency

Oct 1, 2008

On Saturday, Arsenal played and lost to Hull City. Honestly, I’m not too surprised. You could almost sense that it was going to happen.

As an Arsenal fan, I’m really disappointed by the result. But I’m not going to make any excuses for the team. They played poorly. They weren’t up to their normal standards. They seemed to underestimate Hull City. They didn’t seem to want it as much as Hull City. And they deserved to lose.

On paper, Arsenal have the better team. Player-for-player, they are better. I don’t think anyone, not even Hull, will dispute that. But on the day, Hull wanted it more, and they were better.

It’s a great lesson in complacency. No matter how good you are, you can’t afford to sit back and expect things to happen for you. It won’t work.

The next question, one that I don’t yet have an answer to, is then this – how do you avoid complacency? How do you keep pushing yourself to give the maximum when you don’t think you’ll need to?

Treating Your Customers Right

Jun 14, 2008

Aaron Ramsey, the most sought after teenager in England, has signed for Arsenal. He was expected to sign for Manchester United, and to be honest, even I didn’t think Arsenal would get him. But in the end, he chose to come to Arsenal. Why? Because Arsenal treated him well.

Manchester United sent their captain, Gary Neville, to meet Ramsey and his family. Ramsey and his family had apparently wanted to speak to the management about his future, but didn’t get the chance. Arsenal, on the other hand, flew him first class on a private jet to Switzerland to meet Wenger (because Wenger was working there). Wenger talked to him, and answered any questions he and his family had, for over 2 hours, and convinced him that Arsenal was a better fit to his style.

Arsenal might not have won as much as Manchester United, the current champions of the Premier League and Champions League, in recent years. They might not have the fan base or financial strength of Manchester United. I hate to admit this as an Arsenal fan, but on paper, Arsenal may not be considered as good a club as Manchester United.

But they treated Aaron Ramsey better. They talked to him openly, addressed whatever questions he had honestly. And they proved that they were better for him. Arsenal might not be the better club, but they were the better club for him, and that’

There’s a great lesson in customer service here. Treat your customers (both prospective and current) as well as you can, no matter who they are. Talk to them openly and honestly, and listen. Provide what is best for them personally, make it as personalized and unique to them as possible.

Do that – treat your customers right – and they are more likely to come to you.

Are you providing first class service to your customers – are you treating your customers right?

Photo from Arsenal.com